Thos. R. Paddock Oriental Rug Exchange has been serving customers in Western New York since 1986. Our management team includes Tom Paddock, Reza Sattari, and Tom Bovenzi - who combined have more than a century of experience in the Oriental rug business.

We believe that the single most important reason to work with Paddock is service - we will work with you tirelessly to find the perfect Oriental rug. We maintain a huge inventory of Oriental rugs which is always changing and growing, but we offer what customers need, not just what we have in stock. While we import our products directly, we also have a network of connections with other importers - so we can help you find exactly what you're looking for.

We pride ourselves on being a full-service Oriental rug dealer. That means we work closely and collaboratively with customers both before and after the sale. Our relationship doesn't end once the sale is complete--we also offer cleaning services and preventive and restorative repair. We want to ensure that your rug holds its value and continues to make you as happy as the day you bought it.

Our recipe for total customer satisfaction has three basic ingredients:

1. Experienced, educated, and professional specialists in Oriental rugs: The term "Salesperson" is not a term we use; we feel that by helping you find exactly what you're looking for, the rug will sell itself. We listen carefully to learn about colors, preferences, and décor, and only then do we guide you through the selection process. This helps to ensure that your Oriental rug will be perfect for its intended space. Quite simply, we're not just helping you to select an Oriental rug, we're establishing a relationship that we hope will last a lifetime.
2. An extraordinary inventory: Our diverse inventory includes more than 5,000 rugs in varying sizes, colors, and countries of origin. Unlike other Oriental rug dealers, we don't buy in lots from suppliers. We personally inspect and select each and every Oriental rug we stock. We also have access to a network of large, high-quality collections - and we carefully examine each Oriental rug we carry before we ship it to you.
3. Policies and Services: We maintain extensive customer-friendly policies that ensure that you will always receive the best service possible, that will protect your purchase for the life of the carpet.