There are many things that set us apart from most Oriental rug dealers, but none is more important than our philosophy of customer service. Quite simply, customer service to us means working consistently to ensure that our customers are always delighted with the quality of our products and services. We routinely go to extraordinary lengths in pursuit of this goal.

But customer service is about more than what we do - it is also about how we do it. We treat our customers with the respect, dignity, and trust that is so often absent in business dealings, and so often eschewed in the Oriental rug business. Both our customers and our suppliers know us to reliable, honest, trustworthy, and considerate in our business dealings, and our reputation reflects this.

What does this mean for you? It means that we will work tireless to ensure that you are completely happy with your Oriental rug purchase. An Oriental rug is a nontrivial investment of time and expense, and it is always a highly personal purchase. A fine Oriental rug is something that you may live with for a lifetime. It requires time, consideration, and a willingness to make repeated efforts in order to make the perfect choice. At Thos. R. Paddock, this is not the exception to the rule, it is the rule itself. We understand this as a matter of good business; our customers understand it as a matter of intuition. Together, these add up to superb customer service, and consistent customer satisfaction.

Here in cyberspace, we've attempted to recreate our style and philosophy as closely as possible, in order to ensure that your experience here will be as delightful as a visit to our showroom. You'll find extensive information about Oriental rugs in general,and about how to properly care for yours in particular. We have gone to great lengths to extract reliable information from the disinformation that is so rampant in our industry, and to provide you with tools to distinguish between the two in your own purchasing efforts. Most importantly, we've provided you with intuitive methods to search for and locate Oriental rugs that meet your specific needs - tools that mimic our showroom techniques. This is what we mean by outstanding customer service in cyberspace, and we think you'll agree.